Privacy Policy

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1. Who We Are

Dalloway Software Solutions ("DSS", "we", "us", "our") is the digital engineering division of Dalloway Precision Engineering Ltd, a CNC machine shop based in the West Midlands, United Kingdom.

This website (dallowaysoftware.com) is operated by Dalloway Precision Engineering Ltd. For the purposes of UK data protection law, Dalloway Precision Engineering Ltd is the data controller in respect of the personal data collected through this website.

Contact: morgan@dalloways.com

2. What Personal Data We Collect

We only collect personal data that you provide to us directly. This currently consists of:

• Contact form submissions: Your name, company name, business email address, the product or service you are enquiring about, and any details you provide about your requirements or current challenges.

We do not currently use analytics tracking, advertising pixels, or third-party profiling services on this website. We do not collect any special category data. We do not knowingly collect data from individuals under the age of 18.

3. How We Use Your Personal Data

The data you submit via our contact form is used for the following purposes:

• To respond to your enquiry and discuss your requirements.
• To assess whether our products or services are a suitable fit for your business.
• To send follow-up communications directly related to your enquiry.

We will not add you to marketing lists, sell your data, or use your information for any purpose unrelated to your specific enquiry without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests (Article 6(1)(f)): To respond to and manage B2B enquiries submitted through the website. We have assessed that this does not override your rights and freedoms, as the processing relates directly to a business request you have initiated.
• Pre-contractual steps (Article 6(1)(b)): Where your enquiry leads to discussions about entering into a licensing or service agreement with us.

5. How We Store Your Data and Who Sees It

Netlify Forms

This website is hosted on Netlify. Contact form submissions are processed and stored by Netlify in accordance with their Privacy Policy. Netlify is certified under the EU-U.S. Data Privacy Framework and provides appropriate safeguards for any transatlantic data transfers.

Internal Access

Form submissions are accessed by Morgan Dalloway (Director of Industrial AI) for the sole purpose of responding to your enquiry. No other third parties receive your personal data unless required by law.

6. Data Retention

We retain contact form data for a maximum of 24 months from the date of submission, or for as long as necessary to manage an ongoing business relationship, whichever is longer. After this period, data is deleted or anonymised.

7. Cookies

This website uses a single functional cookie (dss_cookie_consent) stored in your browser's localStorage to remember your cookie consent preference. This is a strictly necessary functional item required to operate the consent mechanism and does not track or profile you.

We do not currently use analytics cookies, advertising cookies, or any other non-essential tracking technologies. If this changes in the future, this policy and the cookie banner will be updated accordingly.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate data.
• Right to erasure: You may ask us to delete your data, subject to any legal obligations we may have to retain it.
• Right to restriction: You may ask us to restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests.
• Right to data portability: Where processing is automated and based on consent or contract, you may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at morgan@dalloways.com. We will respond within 30 days as required by UK GDPR.

You also have the right to lodge a complaint with the UK supervisory authority: The Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: ico.org.uk.

9. Links to Third-Party Websites

This site contains links to external websites, including dalloways.com. We are not responsible for the privacy practices of those websites and recommend you review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Morgan Dalloway
Director of Industrial AI, Dalloway Software Solutions
morgan@dalloways.com