Frequently Asked Questions

Dalloway Software Solutions is the digital engineering division of Dalloway Precision Engineering Ltd, a CNC machine shop based in the West Midlands. We build software by people who actually work in machine shops, not by people who have never seen a coolant mist.

Generic business software (Salesforce, NetSuite, etc.) is built for offices. They don't understand shift work, CNC machines, tooling, or the realities of a shop floor. Every DSS product is built specifically for machine shop workflows.

Our products are designed for shops between 5 and 50 people. If you're a solo operation, some products might be overkill. If you're 200+ people, you might need enterprise-grade systems. But for the typical UK CNC job shop, we're built for you.

No. We charge a fixed monthly fee for all products. You could generate 10 quotes a month or 1,000—the fee stays the same. No per-transaction charges, no hidden fees.

We don't do month-to-month refunds, but you can cancel your subscription at any time with no penalty. If there's a genuine problem with the product, contact us—we'll work it out.

Yes. If you're using 2+ products, contact us for bundle pricing. We can usually save you 15–20% on combined subscriptions.

Yes. Contact us and we'll set up a trial with sample data. For quoting and CRM, typical trials are 2 weeks. For AI Lead Finder, you'll see leads within the first week.

We currently support Xero, QuickBooks, and Sage. If you use something else, contact us—we may have built an integration, or we can scope a custom one.

Most DSS products are cloud-hosted for simplicity and reliability. But if you have security or network requirements that demand on-premise hosting, contact us. We can arrange it for enterprise customers.

The AI Quoting Engine accepts STEP files and PDF drawings, so it works with any CAM system that can export those formats. If your CAM system is legacy and exports proprietary formats, we can build a custom integration.

Yes. All DSS data is encrypted in transit and at rest. We use industry-standard security practices and regular third-party audits. For sensitive data, we can arrange SOC 2 compliance if required.

Yes. All products include onboarding training. For Shop Floor HR & Time and CRM, we include setup calls to configure your exact workflows before you go live.

Email us at morgan@dalloways.com. We aim to respond within 24 hours. For urgent issues, include "URGENT" in the subject line.

For subscription products, we commit to 99.5% uptime. For Critical issues affecting production, we prioritise response. For enterprise customers with custom software, we can negotiate formal SLAs.

We release product updates every 2–3 weeks. Security patches are deployed immediately. You'll always be on the latest version—no manual upgrades needed.

Typical custom projects range from £2,500 (small integrations) to £20,000+ (complex systems). Every project is scoped individually based on complexity. We can offer fixed-price or hourly options.

Small integrations: 2–4 weeks. Medium projects: 6–8 weeks. Large systems: 3–6 months. We deliver in increments so you see working software early, not a big bang at the end.